Do I Really Need A Smart Phone?

So, I have an old-fashion flip phone.  It has a camera, which I do not use, and I can actually access the internet with it, if I want to, but access is so slow, and the screen size is so small, I have long ago discontinued that service plan.

I keep debating about getting a smart phone.  I can text with my flip phone. I pay for each text message.  But, the truth be known, for as much texting I do, the pay per text message cost is still much lower than what I would pay to have a smart phone unlimited plan.

So, why do I need a smart phone? I don't.  There are two reasons that are not very compelling for me to get a smart phone:   The technology of my flip phone is outdated, and there will come a time when it is so outdated that it will limit my phone capabilities.  Since I usually only use my phone for voice communication, that has not yet happened.

The other reason I might want (not need) a smart phone is because I want to learn and use that level of technology.  The truth be know, I seldom text, and I do not make a lot of phone calls. I might like the portable internet access, but I am not sure the price is worth the convenience. 

My cell phone service is with Sprint http://www.sprint.com/mysprint/pages/sl/global/index.jsp. I have been a long term customer with Sprint, I think since 2003.  I see the promotional offers for customers to change to Sprint, but I have never once recalled an offer from Sprint to reduce my bill, or give me a deal because I have been a long term customer. (This is a wrong, long term customers need to get consideration.)

In November of 2013, I had a connectivity problem which Sprint denied was happening, until I finally convinced someone to check on it and they realized it was occurring. I could not use my phone in my home for a week.  I asked for a price adjustment, was told it would be only a few dollars, and said I wanted it anyway.

Within the past 12 months, I had another such problem, but it was resolved much more quickly. 

Every time I call customer service at Sprint, I am thanked for being a long time customer, but those thanks are not reflected in my bill. Sprint needs to figure it out.  If they really value me as a long term customer, they need to find a way to reward me for that.  That might include giving me a deal on an upgrade, as if I were transferring in from another cell phone service provider.