Sunday, July 5, 2015

My Email Was Hacked

My email was hacked July 3... in my two accounts with Suddenlink, I had over 800 mailer demons or bounce backs, on July 4. On July 5, I was notified that my sending privileges were suspended until I could contact customer service.  I have had this problem before, and it has taken me multiple phone calls to Suddenlink, and several hours to resolve.  I ran the anti-virus before calling Suddenlink, because if I had not, they would not fix anything until I ran the anti-virus.  It took the technician less than 10 minutes to reset my Suddenlink passwords.  He said he sent the email to the supervisor to reset my accounts, but it could take up to 48 hours to reset. He also reminded me that I would have to reset my passwords in Outlook.  At first, Outlook would not accept the new passwords, but when they did, I knew Suddenlink had reset the emails for me, and my accounts were available to send emails.  I sent a test from each account to the other, and they went through.  The technician I got tonight, George, knew his stuff and did GREAT!  Thanks Suddenlink!

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