So, one of my TVs had stopped working: it turned itself on and off at will. It was time to upgrade. I did some searching for a new TV stand. When I realized how low weight the smart TVs are, I did not want to put such a TV on the TV stand I had, because the cats could easily bowl it over.
I did order and get a TV stand that I thought might be adequate. It is a stand that has a mount for the TV, vs. a "table top stand." I picked that up Sunday. So, I assembled the stand. The next day, I purchased the TV. The clerk was sure I could set up the connections as needed. I had some trouble mounting the TV to the stand, but two trips to Home Depot on Monday night made the mounting adequate. (I actually went back a third time on Tuesday to get what I really needed.)
I connected the TV Monday night, and was able to get just one channel. No matter what I did. I sent a request to Samsung http://www.samsung.com/us/ (the brand of the TV I purchased) for help, but they are not available 24/7. Incidentally, I did not receive a response the next business day, as I expected. I purchased a Samsung based on the advice of a trusted Wal-Mart employee who knows her electronics.
I called Suddenlink http://home.suddenlink.net/ , and the technician I connected with went out of his way to try to help me to figure out why I was not getting channels from the cable connection. I was double sure that I had made the correct connections, and he and I reviewed that several times. Our interaction took almost 2 hours. Can you imagine. It is not even a part of his job! He was wonderful.
So, I thought I would wait to hear from Samsung, but that did not happen, so I decided I would upgrade my set top box to access High Definition TV, from Suddenlink. (I had this plan in the back of my mind, anyway.) I did the latter, and when I turned in my old box, the technician thought I could not access anything because I was using the TV remote vs. the set top box remote. Dah, that made so much sense. So, I traded boxes at Suddenlink, and went home, and after remounting the TV, I connected everything, and using the Suddenlink remote, I had access to the cable channels I should have had access to. Yeah! I felt so dumb. But the good news is that although I was not originally motivated to get a new cable box that would give me High Definition access, with the connection problems I had, and accessing the new box, I did get HD! I am paying for it, so you know what, I should get it. Yeah!
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