Technology Gone Awry

So, I was trying to add a new contact to my phone, and for some reason, it just would not happen. I tried multiple times over the weekend to add this contact, and it just would not happen.  So, today, after I left work, I went to Sprint https://www.sprint.com/ to get some help. I told the service representative I thought it might be operator error, but when he could not add the contact, he passed me off to another technician, who realized he could not add my contact, or any contact to my phone.  So, they had to "flash" my phone. That takes a couple of hours.  When I returned for my phone, more than 2 hours later, they still had not resolved the problem.  So, I waited (I don't wait well, but I was prepared,  I had book.) The technician came out and told me he did not know what happened but I had to erase every contact for this person that was basically hidden on my phone. He did this for me, and then told me I needed to get on the computer, on ICloud https://www.icloud.com/, and erase any remaining contacts for this person. He even gave me the phone number to contact Apple IPhone direct.

I went home and did this. I had to talk to an Apple representative to help me because I was not sure what I was doing. But, there were no apparent vestiges of the contact on ICloud, and I was able to load the contact on my phone.  The most amazing thing about this interaction was that the person I spoke to spoke English without an accent (the call was with someone in California) and we had to disconnect for me to do the functions on my phone that needed to be done, and this person called me back when she said she would!  Faith in American business can be restored by this level of customer service.  Apple https://appleid.apple.com/  and Sprint https://www.sprint.com get an A Plus!