Wednesday, July 3, 2019
Television Outage
At about 1655 this afternoon, my cable television service went out. I tried what I could do to restore the service, but was unsuccessful. So, I called Suddenlink.net and the technician helped me through all of the reset options. Nothing worked. We set an appointment for Saturday, for a technician to investigate the problem. The technician told me to keep trying to see if the problem is repaired. It was not. For a long time.
The weird thing was that my Internet service from Suddenlink was not interrupted.
I watched the Yankee - Mets game on my cell phone. The Yankees won.
I received a phone call acknowledging my problem, and indicating that the Suddenlink equipment showed that my service was restored. The message indicated that I should call to cancel the service call, if that was the case, but if not, no action was required.
At about 2030, I decided to try again. Lo, and behold! The TV service was restored!
I will wait to see if the service continues, and if it does, I will cancel the Saturday appointment.
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My TV service had problems on some of the channels, from 6/25 thru 7/8. I called but was on hold all of the time. After a while on the 8th, all channels were working once again. No problems with phone or internet. So probably same or similar problem to Joyce's. Digital equipment probably doesn't like the heat. Chet
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