I Am a Bad Suddenlink Customer

Okay, so if you have been reading my blogs about my problems with Suddenlink  http://home.suddenlink.net/email,  you will know I have been a very unhappy customer. But little did I know that I was my own worst enemy. I should have known, though I did not realize it, but the problem was that because I was sending out mass emails, with multiple returns, I was creating  my own problems. Evidently, if a certain percentage of returns occur, the account is suspended. I feel so bad that I have been upset with Suddenlink, because I was creating my own problems.  I hope my problems are now resolved.

So, this is the problem.  For years, I have sent out emails to the South Plains social work and social service community about continuing education, resources, job opportunities, and other social service issues. Many of those emails were returned as undeliverable, but I was hesitant to delete them, because I had individual correspondence with those same people.

When Suddenlink had a problem recently with its email platform, the email account that I use for this kind of communication was affected drastically.  

Multiple times, the email naswlbbnews@suddenlink.net account was suspended. When I called in to complain, the service technicians had varying responses, from immediately referring the account to a supervisor, to be being rude, obnoxious and not very helpful. After I complained about that kind of response, I have received excellent service.

So, last night, I sent out another mass mailing.  And tonight, the account was suspended again.  I called Suddenlink, and received excellent service from Lawrence, until my phone cut out (which was weird, because it was plugged in, to keep it charged but was my bad again.) 

Anyway, in the course of my conversation with Lawrence, who was very complimentary of the technician I interacted with earlier this week, I realized I was creating my own problems because of the returned emails I was receiving for my professional group. So Lawrence was very helpful, and tried to restore service.  It was intermittently restored, which was weird. And when I called back, the person I spoke with was also great, took care of the problem, and was very nice. So, when I called back, and waited for a while,  I received help from someone who immediately identified the problem and fixed it. 

I hope I have fixed my part of the problem.

I hope Suddenlink is not too upset with me for my contribution to the problem.

Well, we shall see what happens.