As they predicted, Gene Messer Chevrolet http://www.genemesserchevrolet.com/ called me 5-13-13 and told me they had a replacement windshield wiper blade for the rear window of the Vue. I paid for the blade, opened the box, and immediately recognized I had no idea how to install the blade.
The customer service representative, Mike came out to the Vue to see what he could do. He could not figure it out, so the more senior customer service representative, Jeff, came out. He started taking the rear windshield wiper apart, and a piece broke. He suggested we go round to the shipping door for parts, as they had access to tools and parts, and he took the housing of the blade off, replaced the blade component, and put it all back together. And, he told me the housing he first took off the blade was broken, and he would buy me a new one.
I am a little embarassed, because it was not Jeff's fault that this was such a complicated replacement. He will get a thank you note after all is said and done phrased in such a way that I hope he does not get in trouble. After all, there is a reason you are a parts person and not a service person. Service would have charged me an arm and a leg to replace the wiper blade. Parts did not .
GM will get a "gritch" note from me that this replacement was that difficult and that complicated.
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