Fix My Phone

I did not think I needed or even wanted a smart phone.  Since I have had the IPhone 6, I have become addicted to it.  I really appreciate the access to everything it offers me:  phone service, text, access to the Internet, maps, directions, applications for news, weather, sports, booklists, and games to name many of the things for which I use the IPhone. It was working just fine on Thursday.  Friday afternoon, it was not working right. I do not recall dropping the phone, or putting it in harm's way. I do not recall updating the operating system Thursday night, although I could have.  I think that last time I updated the system was some time ago ( a couple of weeks or more.) This afternoon, I saw an advertisement that the IOS 10  http://www.apple.com/ios/ios-10/ update affected IPhones in very much the way mine was affected, but it came out after mine was not working properly. However, in retrospect, I wonder if something else may have occurred.  I first noticed that my phone was not working when I was in Wal-Mart https://www.walmart.com.  The really unusual thing was that it was opened to the Wal-Mart application.  But, I do not know. I could have hit the Wal-Mart application accidentally. Anyway, I thought that was strange, because I did not recall opening the Wal-Mart application.  And then, the phone did not work perfectly, although I could still get Facebook notifications and texts.

I decided not to take it into Sprint to be repaired over the weekend. I have been at the Sprint service center on Saturday before: even with an appointment I had to wait about 2 hours.  I thought I might have the chance to go during the work day this week.  I dragged out my insurance papers, and went this afternoon. 

The young man who checked me in was very nice. He complimented the condition of the phone.  I have a Lifeproof cover, which is expensive, but obviously worth the price.  As the techician said, the Lifeproof cover is doing its job. He checked me in, took the Lifeproof cover off, had me sign off  Icloud, and told me to come back in about 2 and a half hours. He told me they would guarantee to save my contacts, videos and something else, but not photos or apps.  I was happy to know my contacts would be saved.  I do not have many photos on the phone, and I could reload the apps.

I did return as told. The phone was ready.  It had required a software reset, and everything was saved! A different technician signed me out.  And replaced the Lifeproof cover for me. And told me I would get a survey on customer service, and 9s and 10s were the level they were striving for.  I told him they would get a 10!