Check out for my eye appointment was interesting. The associate (?clerk, secretary, administrative assistant?) who checked me out was having a bad day. The computers had been down more than they were working, and when she tried to sign on and was successful, she was overjoyed. She was a little embarrassed about that until I told her I worked for a different branch of the same entity, we had the same problems with our computers, and the same reactions when they were working.
The clerk was fascinated by what I told her about my work place. Because it is a secure facility, if a patient is out of line, I step out and security steps in. If a family member gets on the phone and is abusive or aggressive, I report it and say I will not accept calls from that person. She was amazed, because they have to give good customer service, under almost all circumstances, even when a customer is not totally appropriate (been there, done that. The customer is not always right, but if you can make the customer happy, do so.)
She handed me several papers, including a receipt and I do not know what else, except the slip in sunglasses. I left, and after I got home I searched and searched for the glasses prescription, and could not find it. I decided I would call the next day and ask for another. Then, I remembered to turn on my phone, and checking my messages, I had one from her: I had left the glasses prescription behind, and although she tried to catch me, she did not, and would mail the prescription to me.
What an addlepate I am!
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