Discount Tire

The Saturn Vue has a tire pressure sensor warning light, and mine went off this past week.  I thought it might be a response to the cold temperatures that moved in this past week, so I did not immediately get it checked out. But, I eventually went to Discount Tire, which is where I do my tire business.  They checked my tires, and the technician said I had one tire that was very low, and I should ask for a flat tire repair, which is free.  It was 5:15 PM on Friday, and they close at 6 PM, and the technician told me they had a two hour backlog.   I had hoped to get my grocery shopping done that night, so I decided to return to Discount Tire the next morning.  The technician suggested that I be in the parking lot by 7:50 AM, as they take the parking lot customers first when they open at 8 AM. I over slept, so did not get to Discount Tire until sometime after 9 AM.  The attendant who took care of my service need was very apologetic about the wait time, but saw I had a book, and I said I did not care how long I waited. It turns out he, his wife and his sons, who are in the military, are all readers.  I told him to thank his sons for their service, and said I did not care how long I waited, I had a good book.  I also told him I had had the tire checked the night before, and decided not to wait for service. He said he left at 7 PM, and the technicians were still working.

I waited less than an hour and a half. although the attendant said it could be two hours or more. I have to think the attendant was instrumental in advancing my service ticket.  He did not say it, and I did not ask, but it makes sense to me.

This is the second time I have had a tire from Discount Tire with a piece of metal in the side wall, and beyond repair, so replacement was less than $25 dollars.  I am amazed and delighted at the service.

I am not sure how they stay in business, but I am a customer for life, based on this kind of service. I also like the free air check service they offer.  I can do my own, but I will gladly wait some 40 minutes, as I did Friday night, to have it done.  It is easier on my knees and back.