I have been a Sprint Cell Phone customer since 2003, and generally have been pleased with the service. Until recently. Some months ago, I did not have cell phone service, and contacted Spring on their website. They acknowledged, after a lot of back and forth, that there was a cell out in my area, and they anticipated it would be repaired in 2-3 days, and gave me credit for the down time.
Tonight, once again, I am without cell phone service. When I got on line to report it, the technician I contacted tried to talk to me about upgrading my phone, and intimated that it was my phone that was the problem, not their service. But, when I asked about upgrades, the technician could give me no details. This person tried to send a SMS through, and it took three tries, and finally I got all three, but could not respond. After going back and forth multiple times, the technician finally agreed to contact engineering to check on service in my area, and said they would call me back tomorrow. What good is a call back if I do not have phone service. These people are nuts.
My phone is old, and while I hate the idea of planned obsolescence, I have had to deal with it before. As in when Suddenlink, my cable service, upgraded their service, and my modem became obsolete. Of course, if I rented a modem from them, they would have provided a new one. But, in the long run, buying one is cheaper than paying interminable rent.
So, tonight, I will hope that I am safe without a phone. This makes me think I might want to investigate bundling a land line, just for emergency purposes if the cell goes out.
Well, technology is nice when it works.
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