Sprint Lack of Service

Well, once again I am having problems with service from Sprint at my house.  It started Friday night and was intermittent until tonight, when I could not get service at all at my house.

I went down the street about 6 blocks and parked in the post office parking lot and called Sprint. The first person I talked to, Charlie kept feeding me the guff about the towers working and nothing is wrong.  He kept telling me, as did the pre-recorded Spring announcements, that I needed to call back on another device so he could walk me through the updates for my phone.  I told him if I could not get service from this phone call, there would not be another.  I explained I had been through this before, but I would not be making another phone call regarding service.  Well, Charlie convinced me he would help me, but needed to have me shut off the phone and he would call me back. I think he did, but I missed his call.

Because I felt responsible for missing Charlie's call, I tried multiple times again to access service from Sprint. Their mobile menus are not easy to figure out, but finally, I accessed Robert who was calm, had a good sense of humor that calmed me down, helped with what he could, and acknowledged that other techs may not have agreed to report tower problems. He helped me to get a PIN I could remember, told me how to update my phone, and said the tower closest to my house was red tagged, which meant that there was a problem.  He said he in putted that my problem was located around my house. He said that it would take at least until Wednesday to repair, but if by Wednesday, there was not a fix, to call back. Robert had a good sense of humor and was very kind and pleasant.

I have been considering upgrading my phone to a smart phone. As I explained to Robert, why would I upgrade with Sprint if they do not provide me good service.  If I spend money to upgrade, and I continue not to get good service, I have just wasted my money.

I do not have a land line, so I need cell phone service. I want reliable service.  I have been considering upgrading to a smart phone, but  I resent that I am being forced to do that by the cell phone company.  It should be my choice. Not dictated by some company's change of technology.

I am so frustrated by this.  I just want a phone that works. If I do not get service restored by Wednesday, I will call Sprint back, but just to tell them they suck, and am going to change to a different provider. 

I want a smart phone, but why would I get a smart phone if I cannot get access to service at my home. That makes no sense.