TV Listings

I use Suddenlink http://home.suddenlink.net/ for cable and Internet service.  Although I think the price is very high, for the most part, I get good service, including good technical service when I have an Internet problem. When they schedule home service, they can give you a two hour block to expect the technician, and there is one that is after hours (4-6 PM).  I have seen the Suddenlink trucks out in the worst weather. When I call for service after hours, they have an announcement about any current issues or problems, and a status statement. And, the technical staff are local, and speak in accents that I understand.  The last two or three times that I had technical problems, the technician acted as if I was the only person who had called in that night, and they had all the time in the world. They both called back to be sure the fix worked!  I thought that was wonderful customer service. Recently, I thought I was going to need in home service. The tech told me to order the $5 a month in home protection before we scheduled the service, but it could be cancelled at any time.

Recently, on the home page, I clicked on TV listings, and received a message that that service was no longer available, to use the on TV listings. I was not too pleased. I have two different "boxes" for my TVs.  One allows for advancing the time and checking programming, but one shows me limited programming information.

Well, I am not easily deterred, and most recently have clicked on TV listings again.  I mean, why have that heading if you are not going to offer something?  Well, lo and behold!  There is a new TV listing program.  And it is so much better that the previous one!  Wow!  I even sent an email to Suddenlink to tell them how much I appreciate the new listing service!  Some times, good things happen.