Well, about 15 days before my coverage was supposed to expire, I received a notice that my coverage had expired. Well, I understand that they try to get your to renew before expiration so I renewed my account.
Today, when I got my Discover discovercard.com/ bill, I found two charges from Norton: one on July 12 for a higher amount than I thought I had renewed for, and one on July 15, for the amount I had actually renewed for. I contacted Norton. They said I had Norton set for automatic renewal. I doubt I had set that, because I do not set that. On any of my accounts. And last year, I had to renew my Norton account manually. I complained because the second renewal was due to a notice saying my coverage had expired after the automatic renewal had occurred, and was supposedly sent to the email account that I do not use. Norton made it right: They refunded half of the automatic renewal, and extended my coverage for a second year. They disassociated the email account I do not use. And I discontinued the automatic renewal. After multiple attempts to do so, because the toggle switch did not want to change. Hmm, what does that tell you.
Discover suggested I pay the full amounts Norton charged, and the refund will show up next month. I can handle that.
The person I dealt with at Norton was great. But Norton gets black marks for deceptive practices. Sorry, Norton. Bad on you.
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