Southwest Airlines Came Through in a Big Way!

April 4, 2017

Southwest Airlines Came Through in a Big Way

It was a cold and rainy morning as I arose in West Yarmouth, MA.  I had planned to leave the motel about 8:30 AM, take the back roads to Rhode Island, and do some sightseeing in the downtown/government district in Providence, RI, if I had time.  I thought my cell phone was charged, and a few minutes before I was going to leave the motel, I realized it was only at 65%. So, I resolved to stay at the motel until the phone was charged 100%.  It took an hour.  So I left an hour later from West Yarmouth than I had planned.

I enjoyed the lazy, slow trip to Providence on the back roads.  I arrived in Providence, but without directions to the parts of town I wanted to see, the historic government buildings. It was cold, grey, and wet, and because of the hour delay in charging my phone, I had less time to sightsee than I had planned. I decided to just go to the airport, get lunch, and use the wireless service to do some computering.

Well, I turned in the rental car and was making my way to the ticket desk, when I received a call from a local number.  They asked if I was on my way to the airport, and I responded that I was at the airport.  The call, it turned out was from Southwest Airlines.  My flight home through Baltimore, MD had been so delayed that I was not going to make my connection to Lubbock, Tx.   But, I could be re-routed to a flight through Ft. Lauderdale, Fla.  I agreed, and a few minutes later, I showed  up at the ticket desk.  I was immediately identified as "the Lubbock passenger," by a ticket agent, not who I spoke to. My accommodations were changed, and I was dispatched to my flight! 

I did make my connection in Dallas as planned, and arrived home in a timely way.  SWA came through!  What team work!  This is how business should be conducted.